The team provides residential care for those wanting help with everyday activities like washing, dressing or eating and general nursing care for people with more complex needs including long-term conditions and rehabilitation following illness or injury. We also offer short-term respite stays to give home carers a well-earned break. In every case we’re here to provide all the care each person’s own family could wish for.
Primrose Lodge is close to local shops and other amenities including public transport. All areas of our home are fresh and cheerful with a choice of lively or quiet communal spaces where residents can relax with each other or sit with family and friends.
Location
Primrose Lodge - Roseberry Care Centres
Primrose Lodge Care Centre Osborne Gardens, Preston, Tyne and Wear
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.